Tag: Identity IQ

Identity IQ is the flagship product of Sailpoint in the space of Identity Governance

https://www.sailpoint.com/products/identityiq/

Oracle Fusion Integration with SailPoint IdentityIQ

Posted on by sameer mohammed in Cyber Security, Identity Governance, Oracle, Sailpoint, Technology

About Oracle Fusion: Oracle Fusion Cloud HCM is a complete cloud solution that connects every human resource process and every person across the enterprise.

Benefits of Oracle Fusion:

  • Oracle HCM cloud enables HR leaders by delivering an end-to-end solution to manage every stage of the employee lifecycle.
  • Human capital management transforms the traditional administrative functions of human resource departments – recruiting, training, payroll, compensation, and performance management into opportunities to drive engagement, productivity, and business value.
  • It also offers Data Efficiency by preserving history of changes made to the attributes of some objects. As a Professional user, you can retrieve and edit past and future versions of an object.
  • Many HCM objects, including person names, assignments, benefits-plans, grades, jobs, locations, payrolls, and positions are date-effective. Date-effective objects include one or more physical records. Each record has effective start and end dates. One record is current and available to transactions. Others are past or take effect in the future. Together, these records constitute the logical record or object instance.

Integration with SailPoint IdentityIQ

Here, Oracle Fusion application is integrated with SailPoint using Webservices connector. Let us have a quick overview of basic configuration parameters of SailPoint IdentityIQ Webservices Connector

Webservices connector application configuration
  • Base URL: The base URL is used to connect to the web service managed system.
  • Authentication Method: Authentication methods that is supported are: OAuth2, API Token, Basic Authentication and No/Custom Authentication
  • Schema Attribute for Account Enable status: Attribute name and value required to be provided to check the Enable status. For example: status=Active
  • Username: Username of the resource owner
  • Password: Password of the resource owner
  • Grant Type: We can select the type of Grant from below: Refresh Token, JWT, Client Credentials, Password and SAML Bearer Assertion
  • Client Id: (Optional for JWT and SAML Bearer Assertion) Client Id for OAuth2 authentication.
  • Client Secret: (Optional for JWT and SAML Bearer Assertion) Client Secret for OAuth2 authentication.
  • Token URL: URL for generating access token.

Basically, connecting SailPoint to your Web Services allows you to configure any web service supported managed system which can read and write on the managed system using the respective managed system’s Web Services. Web Services supports JSON and XML for read and write.

Oracle Fusion Integration with SailPoint IdentityIQ

Now, let us have a look at the Oracle Fusion REST APIs used in the Integration process. Below is the list of APIs used for integrating Oracle Fusion to SailPoint:

  • Get all Workers API: This fetches all the worker records as of the specified date. Worker types include employee, contingent worker, and pending worker. By default, the current date is retained.
  • Get all User Accounts API: This fetches all the userAccounts. We may need to manage user accounts for the workers to assign or revoke Fusion Roles
  • Get all Roles API: This is used the get the roles assigned to the user accounts.
  • Create Employee API: This is used to create an Employee record in Oracle Fusion.
  • Update Employee API: This is used to update an Employee record in Oracle Fusion.
  • Terminate Worker API: This is used to Disable a Worker record in Oracle Fusion.
  • Role Revoke API: This is used to revoke an assigned role.
  • Rehire Employee API: This is used to Enable an Employee record in Oracle Fusion.

And here, we will be using Basic Authentication in the Integration Process where we have used Username and Password of the resource owner to from connection between Oracle Fusion and SailPoint IdentityIQ

Prerequisites for integrating Oracle Fusion with SailPoint

  1. Oracle Fusion REST APIs
  2. Oracle Fusion instance
  3. Base URL of the Oracle Fusion instance
  4. As we are using Basic Authentication, we need username and password for the APIs

Now, let us discuss the use cases involved in the integration process.

Use Cases

1. Joiner/Create account Process

Joiner Process starts with the creation of account in Truth Source application. Then that account will be brought to SailPoint through a scheduled aggregation task.

Joiner/Create Account Process

Then through a Scheduled Refresh Identity Cube task and using a configured Business Role and Assignment Rule, two conditions are checked.

  1. Identity or Account in Truth Source is Active
  2. Business Unit is XXXX

If these two conditions are satisfied. Then the account creation process for Oracle Fusion application gets triggered. As part of the Joiner or Account creation process, Basic access will be provisioned to the newly created account from the Fusion end automatically.

2. Leaver/Disable Account Process:

Leaver process starts when the Last working day attribute of account is populated in Truth Source application.

Leaver/Disable Account Process

Then that Last working day for that account will be updated in SailPoint through a scheduled aggregation task. Then through a Scheduled Refresh Identity Cube task, it is checked that if that Last working day is equal to Today’s date. In other words, it is checked that if the Last working day has reached.

If the Last working day has reached, then the account disable process for Oracle Fusion application gets triggered.

As part of the Termination process, all the Roles which that account has, will be de-provisioned.

3. Rehire/Enable Account Process:

Rehire Process starts by enabling the account in Truth Source application. Then that is updated in SailPoint through a scheduled aggregation task.

Rehire/Enable Account Process

Then through a Scheduled Refresh Identity Cube task, the account enable process for Oracle Fusion application gets triggered.

As part of the Rehire/Enable account process, another new Assignment is created for that account with AssignmentName and AssignmentNumber appended with “R”. And Basic access will be assigned to that enabled account as we saw in the create account use case.

Advantages of Integrating Oracle Fusion with Sailpoint IdentityIQ:

  1. In this integration, we have automated the creation of account in Oracle Fusion. Whereas before the integration, Oracle Fusion team had to create an account in Oracle Fusion manually for the new Joiners
  2. In this integration, we have also automated the Disabling and Role Revoke operations. Actually, when the Last Working Date of the user has reached, then the Oracle Fusion account of this leaver will be disabled and Oracle Fusion Roles assigned to this leaver will Revoked, by Sailpoint. Whereas, before the integration, Oracle Fusion team had to disable the account and Revoked Roles in Oracle Fusion manually for the leavers.
  3. In this Integration, we have also automated the update operation as well. From Sailpoint, we are updating the attributes such as LegalEmployerName, Department, Job, Grade, FirstName, LastName, DisplayName, etc. Whereas, before the integration, Oracle Fusion team had to handle these updates manually which will be a tedious task to do.
  4. We have also automated the Rehire Process. When a user got rehired, then for that user, Oracle Fusion account will be enabled and a new work relationship will be created from Sailpoint.

When a user got Rehired, only the Basic access will be given, not the access that user had before Leaver process for that user initiated.
The detailed discussion of Oracle Fusion introduction, Oracle Fusion TEST APIs, use cases and integration approach is discussed in the following video:

Now, let us a have a demo on integration of Oracle Fusion with SailPoint IdentityIQ in the following video:

Genie Integration with SailPoint IdentityIQ

Posted on by sameer mohammed in Identity Governance, Sailpoint

Before going through the Integration of Genie with SailPoint IdentityIQ, let us understand what a ticket and a ticketing system is.

What is a ticket?

A Ticket is a special record that represents an incident, request or event that requires action from the IT department. It contains the necessary details of the incident, request or event.

A ticketing system is a software platform designed to manage and track customer support requests. It streamlines the process of resolving customer issues, making it easier for businesses to provide fast and effective support.

Benefits of embracing a ticketing system in your organization:

  • Control High Volume of Requests from a Centralized Place – Organizations can track and manage inbound support requests with the help of a good ticketing system. The solution can be used by executives to manage support cases more efficiently while still attending to all client issues.
  • Combine interactions into one thread – Your team can use ticketing system to combine customer-related conversations into a single thread when offering customer care to clients via a variety of channels.
  • Process automation and workload management – Ticketing systems provide several potentials for automation. As an illustration, the software gathers assistance requests from several sources before automating the creation of tickets. Regardless of the help channel clients select, tickets are automatically created whenever they submit requests.
  • Adequate team collaboration – Ticketing systems provide a platform to the customer service representatives to collaborate among themselves in assigning tickets to senior associates in terms of P0 escalations.

About Genie:

Genie is a ticketing tool, in which there are different types of tickets such as Work Order tickets, Incident tickets, etc. SailPoint handles creation of below tickets in Genie from SailPoint.

  1. Onboarding ticket
  2. Exit or Off-boarding ticket
    • Provision failure ticket

    Among the above tickets, Onboarding and Off-boarding tickets are Work Order tickets and Provision failure ticket is an Incident ticket.

    Integration with SailPoint IdentityIQ:

    Genie is integrated with SailPoint using REST APIs.

    Below is the high-level architecture of Genie – SailPoint Integration

    High level architecture

    Now, let us have a look at the APIs used in the Integration process. Below is the list of APIs used for creating tickets and getting specific ticket details:

    1. Generate Authentication key: We are using this API to generate an Authentication key. Here, the generated Authentication key expires for every few minutes.
    2. Creating Work Order ticket: We are using this API to create a Work Order ticket in Genie.
    3. Get specific Work Order ticket: We are using this API to Get a specific Work Order ticket details. In other words, it is used to Retrieve the Work Order ID of the submitted request.
    4. Creating Incident ticket: We are using this API to create a Work Order ticket in Genie.
    5. Get specific Incident ticket: We are using this API to Get a specific Incident ticket details. In other words, it is used to Retrieve the Incident number of the submitted request.

    Prerequisites for integrating Genie with SailPoint:

    Following are the prerequisites that are essential for integration of Genie with SailPoint IdentityIQ

    1. Genie API details for creating tickets
    2. Base URL and Authentication details of the APIs
    3. Access to Genie Test Instance
    4. Database table to store the ticket details
    5. Connection details of the Database

    Now, let us discuss the use cases involved in the integration process.

    Use Cases

    1. Onboarding Ticket Creation:

    An Onboarding Work order ticket will be created in Genie from SailPoint when a new joiner joins the organization and his/her account is created in Truth Source and Active Directory applications.

    The ticket contains details of the New Joiner such as Start Date, First Name, Last Name, Employee ID, Employment Type, AD ID, Domain ID, Contact Information, etc.

    Onboarding ticket creation process

    Success case:

    Once the ticket gets created in Genie successfully, the details of the created ticket such as    Work Order ID, Creation Date, Request ID and ticket summary will be added to the database table.

    Failure case:

    If the ticket creation fails for some reason, then an Email notification containing the New Joiner’s details, will be triggered to the respective stakeholders.

    1. Exit or Off-boarding Ticket Creation

    An Exit or Off-boarding Work order ticket will be created in Genie when HR assigns the Last working date of the user in Truth source and that Last working date is 7 days away from today’s date.

    The ticket contains details of the End dated user such as Last Working Date, First Name, Last Name, Employee ID, Employment Type, AD ID, Domain ID, Contact Information, etc.

    Exit ticket creation process

    Success case:
    Once the ticket gets created in Genie successfully, the details of the created ticket such as Work Order ID, Creation Date, Request ID and ticket summary will be added to the database table.
     
    Failure case:
    If the ticket creation fails for some reason, then an Email notification with the End Dated user’s details, will be triggered to the respective stakeholders specifying.

    1. Provisioning Failure (Incident Ticket)

    A Provisioning Failure (Incident) ticket per application will be created if the provisioning operations failed in SailPoint in last 24 hours. In this use case, applications under consideration are Active Directory, G-Suite and OpenLDAP and operations under consideration are Create, Enable, Disable and Delete.

    For example, if the Disable operation failed in Active Directory for an account, then a ticket (which will be of Incident type) will be created in Genie containing the details such as Type of operation failed and Display Name, Employee ID, email, sAMAccountName, userPrincipalName, distinguishedName, etc details of the account.

    Provisioning Failure ticket creation process

    Success case:

    Once the ticket gets created in Genie successfully, the details of the created ticket such as Incident Number, Creation Date, Request ID and ticket summary will be added to the database table.

    Failure case:

    If the ticket creation fails for some reason, then an Email notification will be triggered to the respective stakeholders specifying Type of operation failed, Application name in which Provisioning failed and Display Name, Employee ID, email, etc. details of the account.

    Now, let us understand the advantages of integrating a ticketing system with SailPoint IdentityIQ when compared with a traditional ITSM.

    Advantages of Integrating Genie with SailPoint IdentityIQ:

    1. In this integration, we have automated the creation of onboarding tickets for New Joiners. Whereas in traditional ITSM’s, the ticket should be created manually by the end user.
    2. While creating tickets in Genie, SailPoint uses the data coming from Truth Source which will be updated by the HR team. Whereas in traditional ITSM’s, there is every chance that end user does not give the mandatory details required by IT team to perform necessary action on that ticket or the end user mistakenly may also enter incorrect details. So, IT team might need to contact the HR team or the end user, which is a time-consuming process.
    3. In this integration, we will be using the details of the user as per the Truth Source application while creating the ticket. So, the IT team may not wait for the communication from the concerned team.
    4. Whereas in traditional ITSM’s, when the ticket is created, the IT team should get certain required details from the concerned team manually. The Exit ticket will be created automatically when the end-dated user is one week away from the Last Working date, which gives the IT team ample amount of time to take necessary actions such as collection of assets and disabling of access.
    5. In this integration, we are storing the ticket details such as Work Order ID, Incident Number, Creation Date, Request ID and Summary in the database table for all the tickets created from SailPoint. So, we can use this table’s data for auditing purposes which ensures centralized governance.
    6. The Incident tickets are created every day (one ticket per application) from SailPoint in Genie for applications such as Active Directory, G-Suite and OpenLDAP and for operations such as Create, Enable, Disable and Delete, if the provisioning fails in these applications. The point to be noted here is, if in an application, no provisioning operations failed for that day, then no ticket will be created for that application for the particular day. But, there is every chance that, one ticket per application will be created where each ticket contains the information of all the accounts for which Provisioning failed. Using SailPoint, this is one of the critical advantages of integrating genie with SailPoint IIQ. Whereas in traditional ITSM’s, this needs to be done manually, which will be a tedious task to do.

    The detailed discussion of APIs, use cases and integration approach is discussed in the following video:

    Now, let us a have a demo on integration of Genie with SailPoint IdentityIQ in the following video:

    DocuSign Integration with SailPoint

    Posted on by abhishek darekar in Technology

    The DocuSign electronic signature app provides users a simplified way to digitally sign and return documents from anywhere in the world.

    describes the Integration for the DocuSign Application of SailPoint IdentityIQ (IIQ) solution implementation.

    SailPoint webservice connector is application type used to connect from SailPoint to DocuSign application. for creating account, update account, Activate and deactivate account.

    Details Required for DocuSign integrate with SailPoint

    1. Need to get the DocuSign API details for the different operation.
    2. Base URL will be different for different environment.
    3. secret key and client ID for the token generation.
    4. Generating access token with Authorization code.

    Use Cases

    The following operation will be performed by IIQ – 

    Create, Update, Enable, Disable, Account Aggregation, Group Aggregation

    Created Account operation: This use case will be used to create the account for the different user with adding the groups, permission, and different details required for the account creation.

    Update Account operation : If the existing user need to update the details , where the details can be updated in the form which is provided in the SailPoint.

    Leaver Process : As the user will be left the company or the department, then the user will be disabled or deleted automatically by the leaver process.

    Mover Process : Once the user is transferred from the one department to other department or to the position is changed of the user then the mover process will be triggered.

    Rehire Process: Once the user is re-hired in the organization then the re-hire process will be triggered.

    Sailpoint IdentityIQ: Bulk User Creation Plugin

    Posted on by Dineshwar Manukonda in Identity Governance, Sailpoint, Technology

    Bulk User Creation Plugin in IdentityIQ

    Introduction

    A plugin is a tiny piece of software that extends the functionality of an Application or Computer program.

    The IdentityIq Plugin Framework is an protract framework model for IdentityIQ.It allows third parties to develop affluent application and service-level amplification to the core SailPoint IdentityIQ. It enables plugins to extend the excellence in user interface, deliver custom REST endpoints, and to deliver conventional background services.

    In the following presentation, I will be providing a brief introduction of IdentityIQ Plugins:

    Plugin Versioning Requirements

    Plugin version numbers must be numeric, denote the parts of the version number with decimal points, and not contain any alphabetic or other characters in order to better facilitate upgrading plugins.
    Leading zeroes will be removed from each segment of the version number, and the values between the decimal points are converted to integers.

    For example:
    06 and 00006 are both interpreted as 6
    A segment containing any non-numeric values is interpreted as 0
    7.009.alpha is parsed as 7.9.0
    5.7.8a is parsed as 5.7.0

    Plugin Object Model

    The Plugin XML object, which specifies the plugin’s constant, describes a plugin in IdentityIQ. REST resources, Snippets, and settings are a few examples of features. The manifest.xml file contains the definition of the Plugin object. This file is necessary for plugin.

    The XML object known as the Plugin Object defines the plugin’s feature. By binding them as attributes of a Plugin Object, this object informs IdentityIQ about the facets that are present in your plugin. You can also specify information about the plugin in the Plugin Object, such its name, the privileges needed to use it, its version, snippets, and REST resources. Use the advanced plugin settings to define a form or to refer to a specific plugin configuration file for more complicated plugins that need support for several field types and more dynamic behavior, such as drop-down lists or password fields. Depending on past selections, dynamic behavior can involve showing or hiding other fields.

    For Example: In contrast to when the user picks basic authentication, it could be more acceptable to display an access token field when the user selects o-auth authentication.

    Plugin Settings

    Attributes that can be changed during installation are known as plugin settings. To view the configuration options page, click Configure. Forms are used to display the settings. The form is generated automatically if the plugin does not use its advanced options.
    On the plugin settings page, the settings from the manifest file are shown in alphabetical order.
    A single setting on a plugin’s configuration settings page can be represented by the Plugin setting object. On the settings page, each object serves to represent a single customizable setting.

    Developing Plugins

    IdentityIQ stores the .zip archive file of the Plugin in the IdentityIQ database in the spt_file_bucket table. The data in the spt_file_bucket table is a referenced ID to an entry in the spt_persisted_file table.

    After establishment or amid an application server restart, plugins are stacked from this.zip file. All consequence files are taken from the.zip file and cached for ensuing utilization. The cached files can be gotten to using a assortment of accessor ways, but they can moreover be retrieved by utilizing

    the URL prefix /identityiq/plugin/pluginName taken after by the way indicated within the construct structure. The PluginClassLoader lesson is utilized to stack and cache compiled Java classes from the.zip file.

    Example Plugin Directory Structure:    

    Bulk User Creation Plugin

    This is a custom plugin built by ENH iSecure for creating Identities through SailPoint IdentityIQ and Provision the following identities to the requested Applications in IdentityIQ

    A User like a manger level will have a Privilege to request for Bulk User Creation, once a .csv file is Uploaded in UI page by the following user and if the users request gets Approved a bulk number of identities will be created in Sailpoint IdentityIQ and the following identities provisioning takes place on the identities joining dates for the Requested Applications and following Email notification follows with respective action steps.

    In the following video, I will be providing a detailed demo on IdentityIQ custom Plugin (Bulk User Creation)

    Governing G Suite using SailPoint Identity IQ

    Posted on by Sandilya Krovvidi in Identity Governance, Sailpoint
    Identity IQ – G Suite Integration

    Office productivity suites comprise the essential set of tools required for an employee’s day to day work. They offer core services to users like email, calendars, shared storage and other tools to create and consume the information. New generation productivity suites understand today’s business needs and are designed to be omnipresent and highly collaborative.

    G Suite is Google’s cloud based productivity suite. Being a cloud based solution, it is omnipresent and can be accessed all possible devices. Also, it is highly collaborative in nature. Google’s most popular services like Google mail, calendar, drive, docs, sheets, hangouts are bundled into G Suite. G Suite has been received greatly by organizations of all the sizes and has recorded 5 million organizations by end of 2018. G Suite has quickly climbed up the ladder to become a leader in Gartner’s magic quadrant for 2 years consecutively.

    Governing such core cloud based services containing sensitive information is of great importance.

    In the following presentation, we provide a detailed overview of G Suite integration with Identity IQ.

    G Suite – Identity IQ Integration

    In the following video, we provide a detailed demo of this integration.

    A detailed demo of G Suite governance with IDENTITY NOW is coming shortly.

    SailPoint IdentityIQ SSO Integration with PingFederate

    Posted on by Mohit Kayla in Sailpoint, Technology

    Nowadays, almost every website requires some form of authentication to access its features and content. With the number of websites and services rising, a centralized login system has become a necessity. Single sign-on (SSO) is an authentication process that allows a user to access multiple applications with one set of login credentials. PingIdentity’s PingFederate allows the SSO for the enterprises which have the multiple applications and API’s to protect.

    PingFederate is the leading enterprise federation server for user authentication and standards-based single sign-on (SSO) for employee, partner and customer identity types.

    Continue reading →

    Sailpoint Identity IQ: Refresh logging through IIQ console

    Posted on by Sandilya Krovvidi in Identity Governance, Sailpoint, Technology

    Sailpoint IdentityIQ uses log4j framework for logging. “log4j.properties” is the file where all the logging related properties are configured. IdentityIQ Servers would a need a refresh of the log4j configurations after anything changes to log4.properties are made.

    Usually this kind of refresh is performed through UI from the debug pages in IdentityIQ. Following are the steps to follow for refreshing log4j configurations through UI.

    This image has an empty alt attribute; its file name is image-3-1024x279.png
    • Click on the “Logging” option in the menu.
    • Click on “Reload Logging Configuration”

    Problem context:


    log4j configurations whenever there are any changes have to refreshed across all the servers present in the environment. However, when a load balancer is configured, we might not have control to access individual servers through UI, thus making the refresh of log4j configurations through UI on each server.

    Possible solutions:

    There are 3 possible solutions for this problem.

    1. Temporarily re-directing load-balancer traffic to only one server and refresh the configurations on the same through debug pages. This process has to be repeated across all the servers.
    2. Accessing IdentityIQ through individual server host-names or IP addresses rather than load balancer URL. This may not be quite helpful as servers are usually configured in a way that individual servers redirect us towards load balancer URL.
    3. Best way in which this could be performed is through IIQ console.
      Following are the steps to follow for the same.
      • Launch IIQ console on one of the servers
      • Modify the log4j.properties as required.
      • Refresh the log4j configurations using the command “logconfig” as shown in the below screenshot.
    • Repeat the above steps for all servers in the environments.

    Rule Library in SailPoint IdentityIQ

    Posted on by Pranith Patel in Identity Governance, Sailpoint, Technology

    Rule is an XML object with fully programmable java-based implementation hooks (Bean Shell). Rules can capture pieces of business-logic.SailPoint IdentityIQ is very much Rule-Driven, and thus very flexible.

    Rules can reference other Rules! Helpful with creating Rule Libraries.

    Rule Libraries are collections of methods that have been grouped together and stored in IdentityIQ as a Rule object. They contain a set of related but unconnected methods that can be invoked directly by workflow steps or other rules.

    Continue reading →

    Bulk Provisioning – Batch Request in SailPoint IdentityIQ

    Posted on by Pranith Patel in Identity Governance, Sailpoint, Technology

    Batch Requests enable you to generate specific types of access requests for more than one user at a time. The required data is gathered from a prepared comma-delimited file for each request type. The batch files require comma-delimited data that represents the individual requests. In most cases the native identity or identity name can be used to specify the request target.

    In this presentation, we will be discussing on batch requests in SailPoint IdentityIQ, different methods involved in batch requests, complete explanation on individual types implementation with the Active Directory and Azure Bulk Provisioning.

    Bulk Provisioning – Batch Request in SailPoint IdentityIQ
    Continue reading →

    Filters in Refresh Identity Cube Task of IdentityIQ

    Posted on by Mohit Kayla in Identity Governance, Sailpoint, Technology

    Refresh Identity cube task is one of the most popular predefined tasks in SailPoint IdentityIQ. Refresh Identity cube task performs a full refresh of the identity cubes and aggregates the data from external sources for all identities. The task has the features to specify which identities are needed to be refresh, by the use of Filters. Filters are used in many places throughout IdentityIQ to allow actions to be applied to a subset of system objects. Filters in Refresh Identity cube task make use of filter strings, which will refresh all the identities which meet the filter constraint mentioned in the task.

    The following presentation discusses in detail about the different filters used in the Refresh Identity cube task.

    The following is the demonstration of the usage of different filters on Refresh identity cube task.