SailPoint IdentityNow Ticketing integration with ServiceNow

Ticketing systems form an excessive part of any enterprise’s IT infrastructure. An IT ticketing software, also known as an IT ticketing system, is a software program that enables organizations to resolve their internal IT support queries by managing and streamlining the process of issue resolution.
ServiceNow is a global leader in cloud-based ticketing systems and has been playing a visionary role in ITSM and ITOM.

IdentityNow is a leader in the market for a perfect IAM solution for organizations taking the next step into cloud computing. The product is simpler to tack together than several other IAM solutions in the market, thus additional configuration can be completed without the need for specialist resources. The User interface (UI) is a lot easier to interface for end-users and needs less coaching.
IdentityNow’s Service Integration Module, or SIM integration with ServiceNow, which converts IdentityNow provisioning actions into tickets in ServiceNow.

The following presentation will give the overall idea of ServiceNow service catalog integration with SailPoint IdentityNow and explanation of the use case,

The following is the demonstration and walk through the IdentityNow integration with Servicenow and showcases the integration use case,

Comprehensive Overview of Sailpoint’s IdentityNow

SailPoint has the solution to meet the needs of identity governance that exist in today’s business environments. The solution is available for businesses to easily consume because it’s in the cloud this solution which is IdentityNow. With many features such as User Password Management, Access Certification, Access Requests, Provisioning, Multi-factor authentication, Strong Authentication and Analytics. IdentityNow is a leader in the market for a perfect IAM solution for organizations taking the next step into cloud computing.

The product is simpler to tack together than several other IAM solutions in the market, thus additional configuration can be completed without the need for specialist resources. The User interface (UI) is a lot of easier to interface for end-users and needs less coaching.

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SailPoint IdentityIQ SSO Integration with PingFederate

Nowadays, almost every website requires some form of authentication to access its features and content. With the number of websites and services rising, a centralized login system has become a necessity. Single sign-on (SSO) is an authentication process that allows a user to access multiple applications with one set of login credentials. PingIdentity’s PingFederate allows the SSO for the enterprises which have the multiple applications and API’s to protect.

PingFederate is the leading enterprise federation server for user authentication and standards-based single sign-on (SSO) for employee, partner and customer identity types.

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Securing SailPoint Deployed on Tomcat Server

Secured Socket Layer (SSL) is a protocol which provides the secured way of communication between the client and server with the help of the certificates. When using Apache Tomcat as a server for the deployment of SailPoint, the data that we are dealing with is sensitive in nature. With the help of Self Sign certificates, we can secure Sailpoint IdentityIQ which is hosted on tomcat server without the need of certificate authority (CA).

1 . Creation of Self Sign Certificate

Step 1: Open up the command prompt

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Filters in Refresh Identity Cube Task of IdentityIQ

Refresh Identity cube task is one of the most popular predefined tasks in SailPoint IdentityIQ. Refresh Identity cube task performs a full refresh of the identity cubes and aggregates the data from external sources for all identities. The task has the features to specify which identities are needed to be refresh, by the use of Filters. Filters are used in many places throughout IdentityIQ to allow actions to be applied to a subset of system objects. Filters in Refresh Identity cube task make use of filter strings, which will refresh all the identities which meet the filter constraint mentioned in the task.

The following presentation discusses in detail about the different filters used in the Refresh Identity cube task.

The following is the demonstration of the usage of different filters on Refresh identity cube task.

ETL Process and Working of CloverETL in Sailpoint IdentityIQ

As data is generated rapidly day to day, there is a need to organize it to generate useful results from data. It is essential to properly format and prepare the data before loading it into data storage systems for analysis. Otherwise bad data leads to inaccurate analysis that could have a great loss for the organization. In order to prevent these problems, the data needs to be processed and transformed into quality data, which generates a better analysis.

This can be achieved by using ETL process which Extracts, Transforms, and Loads the data. Each of these phases can include functionalities to process the data as required. There are various tools that perform ETL process. Sailpoint is flagship identity management tool, which uses CloverETL(CloverDX) to perform data processing.

The following presentation sheds light on ETL process and working of CloverETL in Sailpoint.