Tag: Identity Governance

SailPoint IdentityNow Ticketing integration with ServiceNow

Posted on by Mohit Kayla in Technology

Ticketing systems form an excessive part of any enterprise’s IT infrastructure. An IT ticketing software, also known as an IT ticketing system, is a software program that enables organizations to resolve their internal IT support queries by managing and streamlining the process of issue resolution.
ServiceNow is a global leader in cloud-based ticketing systems and has been playing a visionary role in ITSM and ITOM.

IdentityNow is a leader in the market for a perfect IAM solution for organizations taking the next step into cloud computing. The product is simpler to tack together than several other IAM solutions in the market, thus additional configuration can be completed without the need for specialist resources. The User interface (UI) is a lot easier to interface for end-users and needs less coaching.
IdentityNow’s Service Integration Module, or SIM integration with ServiceNow, which converts IdentityNow provisioning actions into tickets in ServiceNow.

The following presentation will give the overall idea of ServiceNow service catalog integration with SailPoint IdentityNow and explanation of the use case,

The following is the demonstration and walk through the IdentityNow integration with Servicenow and showcases the integration use case,

Governing G Suite using SailPoint Identity IQ

Posted on by Sandilya Krovvidi in Identity Governance, Sailpoint
Identity IQ – G Suite Integration

Office productivity suites comprise the essential set of tools required for an employee’s day to day work. They offer core services to users like email, calendars, shared storage and other tools to create and consume the information. New generation productivity suites understand today’s business needs and are designed to be omnipresent and highly collaborative.

G Suite is Google’s cloud based productivity suite. Being a cloud based solution, it is omnipresent and can be accessed all possible devices. Also, it is highly collaborative in nature. Google’s most popular services like Google mail, calendar, drive, docs, sheets, hangouts are bundled into G Suite. G Suite has been received greatly by organizations of all the sizes and has recorded 5 million organizations by end of 2018. G Suite has quickly climbed up the ladder to become a leader in Gartner’s magic quadrant for 2 years consecutively.

Governing such core cloud based services containing sensitive information is of great importance.

In the following presentation, we provide a detailed overview of G Suite integration with Identity IQ.

G Suite – Identity IQ Integration

In the following video, we provide a detailed demo of this integration.

A detailed demo of G Suite governance with IDENTITY NOW is coming shortly.

Sailpoint – Service Now Integration

Posted on by Sandilya Krovvidi in Identity Governance, Sailpoint

Ticketing systems form a great part of any enterprise’s IT infrastructure. Service Now is a global leader in cloud based ticketing systems and has been playing a visionary role in ITSM and ITOM.

Sailpoint integration with Service Now provides a great value when direct provisioning from Sailpoint is not possible.

It streamlines the manual provisioning by raising tickets on Service Now for provisioning. This provides a great visibility and accountability in the IT environments.

 

In the following presentation, we provide a detailed overview of Service Now integration with Sailpoint:

The following is a demo of various types of Service Now integrations that are supported by Sailpoint:

Sailpoint Unix Integration

Posted on by Sandilya Krovvidi in Identity Governance, Sailpoint

Unix is the mother of all operating systems and also is the foundation for Tim Berner Lee’s invention.

Every enterprise has a huge Unix foot print spanning across thousands of servers running various legacy applications.

As part of the mammoth task of securing the IT environments, securing the Unix servers would be the first step.

At ENH iSecure, we thrive to achieve complete and impeccable solutions leaving nothing to chance.
As a part of these efforts, we are speaking about Identity Governance in Unix with the help of Sailpoint’s IIQ.

The following is a video where we speak about governance of Unix using Sailpoint’s IIQ.

The following is a demo on Unix integration with Sailpoint.

Requirements Gathering for an IDM Solution

Posted on by Sudha Shanmugham in Identity Governance, Technology

Requirements Gathering

Understanding the AS-IS and TO BE states of the enterprise IT infrastructure is the most important key to achieve success for any Identity management. Approaching such challenge with a wonderful questionnaire would lead to a win-win situation for both the customer as well as the implementer.

At ENH iSecure, we face the challenge of requirements gathering with a strong questionnaire that helps us understand the requirements of the customer very easily. The following list comprises of some important questions during the initial requirement gathering which are part of the questionnaire:

Identity Vault establishment:

Identity vault establishment is the first step of any Identity management implementation. It involves creating a central identity store which shall be the heart of the implementation. As part of the identity vault establishment and future management, we would put up the following questions to the customer:

Initial Creation of Identity vault:

1. What are the sources that help us create the identity vault?
They can be delimited files present at the Unix location or active directory or a HRMS.
2. Are these sources distributed across multiple applications? In case they do find all the applications across which the trusted sources are distributed.

Regarding the Identity vault maintenance:

1. Are there any specific organizational requirements regarding updation of identity vault? Sometimes it is possible that such updations happen at a specific date to match the server loads and burst in server loads because of sudden peaks in usage. For example, Universities which admit many students at spring or fall.
2. How often would we want the incremental updations to happen to the identity vault? How often are complete updations expected?

Information related users:

1. What are the various types of people whom the identity management solutions monitors? For example, employees, contractors, rehires, customers and any other types of users.
2. What are the various operations that could happen to the users of the identity management system? For example, promotion or termination of employees could be operation on the user. Expiry of contract for contractors could be a situation.
3. Identity management solutions maintains users in various states. For examples most of the identity management solutions have an active, disabled or terminated states for users. How are these states expected to change with respect to various actions on the users?

Provisioning related information:

1. What are the various target applications that are present in the IT infrastructure that need to be monitored by the solution?
2. How does the communication to the applications from the identity management solutions happen? Is there a bus service that is running that needs to be passed through or can they be directly communicate to?
3. Are there any rare applications for which we do not have any prebuilt connectors to work with? In such cases we need to develop connectors for communication to happen.
4. What are the various accounts and privileges to be provided to various kinds of users with different attribute values?
5. In case there is any change is user attributes or state of the user , how to deal with the transition to new state of user? For example, in rehire kind of scenario, we temporarily disable the users. Also in case there is a state change, all the accounts that need to provisioned in the state have to be provisioned.

Requests based provisioning:

1. Is there a requirement for users to request various accounts or privileges in various applications? What are the various resources that a particular kind of user can request and what is it that they can’t request?
2. How should the various requests be processed? Is there any complex approval process that is involved? For example sometimes it is required that IT Admin as well the manager are expected to approve provisioning an account.