SailPoint IdentityNow: Extensibility Feature Integration for Access Requests

Each progressing year, IT is getting more and more complex. Organizations keep growing and subsequently more and more people come into the organization each with their own needs. These users are then provided with their own levels of access to resources. The problem that arises here is that the growing mess of systems and user access management.

IdentityNow is an IDaaS (Identity as a Service) based IAM solution, unlike IdentityIQ which is on-premise. IdentityNow also helps people get the access that they need and manage the lifecycle around it. The current blog discusses the extensibility features announced by SailPoint. These features will help make security decisions on the go very effectively.

In the following presentation, I will be providing a detailed overview of Extensibility Feature Integration with IdentityNow for Access Requests.

Overview of Extensibility Features :

Users at an enterprise level are distributed among different geographies of the world. SailPoint’s access request integration with applications such as Microsoft Teams and Slack enable the users to get the access that they need right from the tool that they use the most. SailPoint also ensures that the appropriate governance and compliance controls are enforced while providing ease of access to the users while making access requests.

Current Access Request Process :

To briefly understand the current access request process in IdentityNow below is an illustrative diagram:

Roles in IdentityNow combine provisioning to multiple sources by combining different access profiles. However, for access requests, roles can be marked as “requestable”. By doing this, the roles are then visible in the Request Center tab in IdentityNow. We can have approvals in place for this role such that any user who requests for this role, will by routed through an approval process.

Applications in IdentityNow have their own XML structure with their own password policies and account creation restrictions. For the approvals, we can define the approval hierarchy in Access Profiles itself. Once the application has been created, it should be marked as ‘visible in request center’ and ‘allow access requests’.

Users have to login to their IdentityNow tenant with their credentials. They navigate to Request Center tab to see “Applications” and “Roles” where they can make an access request from either of these. Both Roles and Applications facilitate provisioning to the target source using Access Profiles.

Applications and Integration Overview :

  1. Microsoft Teams

Microsoft teams is a chat-based collaboration platform from Microsoft. With capabilities such as documents sharing, online meetings, teams and channels, online video calling and screen sharing, messaging and many more extensible features for business communication. It is extremely user friendly and can facilitate a work environment between remote users and large businesses. Below are the benefits from this integration:

  • Ease of making access requests from within the Teams Application.
  • Users can request either for a Role or Application depending on the business needs.
  • This integration ensures seamless user experience for making access requests.

Below is the process followed post the integration with MS Teams:

  • Users will login to their Teams application using their Office365 account.
  • A SailPoint chatbot is configured which appears in the Applications tab.
  • Connect to your IdentityNow tenant and click on “Create Access Request”.
  • Find and select the Application/Role to request.
  • Select the role for himself or for others.
  • Submit the request.

2. Slack

Slack is workspace alternative communication tool just like teams which combines the functionalities for messaging, tools and files. Users can communicate over channels or Direct Messages based on their requirement and it has support for third-party application integrations and add-ins. Although the application is free to use with certain limitations, there is an enterprise level application as well. Below are the benefits from this integration:

  • Ease of making access requests from within the Slack Application.
  • Users can request either for a Role or Application depending on the business need.
  • This integration ensures seamless user experience for making access requests.

Below is the process followed post the integration with Slack:

  • A user will login to their Slack application using their work email and authenticating from it.
  • A SailPoint chatbot is configured which appears in the Applications tab.
  • Connect to your IdentityNow tenant and click on “Create Access Request” by entering a forward slash in the SailPoint’s chatbot.
  • Find and select the Application/Role to request.
  • Select the role for himself or for others.
  • Submit the request.

Access Request : From an API perspective

  • This integration is achieved using REST API’s. REST stands for Representational State Transfer.
  • It is an architectural style for the web services.
  • This architectural style helps in lesser use of bandwidth to make an application more suitable to communicate over the internet.
  • It is often regarded as the language of the internet.
  • The primary methods that the REST APIs communicate are
    • Create – POST
    • Read – GET
    • Update – PUT/PATCH
    • Delete – DELETE
  • SailPoint has developed the REST API’s for IdentityNow. The reference documentation is available at developer.sailpoint.com
  • Please note that the {api-url} below is the org name of your IdentityNow tenant.
  • The primary APIs that are used behind this integration are:
    • List of access request objects: Returns a list of requestable items for an access request.
      • GET – https://{api-url}.api.identitynow.com/v3/requestable-objects
    • Create an access request: Submits an access request to IdentityNow. This will not return any result because the request has been submitted by the system. If there are more than one identity for the access request, the JSON payload will contain a list of id’s for each identity.
      • POST – https://{api-url}.api.sailpoint.com/v3/access-requests
    • Get the access-request status: Returns a list of access request statuses based on the specified query parameters.
      • GET – https://{api-url}.api.identitynow.com/beta/access-request-status

In the following video, I will be providing a detailed demo of the access request integration with Teams and Slack.

SailPoint IdentityNow SSO integration with Okta

Okta is the leading solution for user authentication and single sign-on (SSO) for workforce as well as customer identities. Okta is capable of managing SSO to wide range of applications along with multi-factor authentication, directory integrations and lifecycle management from the cloud.

SailPoint IdentityNow is a cloud based identity and access management solution which aims to provide identity-as-a-service. IdentityNow enables a complete set of IAM capabilities delivered from the cloud to manage hybrid IT environments that include on-premises and cloud resources. IdentityNow supports SAML based Single Sign On. SAML is an open standard which allows an identity provider (like Okta) to pass on authentication information to a service provider (like IdentityNow).

In the following demonstration, we take a look at the SAML integration of IdentityNow with Okta for Single Sign-on. We will also go over the Active Directory integration in Okta and how this can be backed by IdentityNow’s lifecycle management.

SailPoint IdentityNow Ticketing integration with ServiceNow

Ticketing systems form an excessive part of any enterprise’s IT infrastructure. An IT ticketing software, also known as an IT ticketing system, is a software program that enables organizations to resolve their internal IT support queries by managing and streamlining the process of issue resolution.
ServiceNow is a global leader in cloud-based ticketing systems and has been playing a visionary role in ITSM and ITOM.

IdentityNow is a leader in the market for a perfect IAM solution for organizations taking the next step into cloud computing. The product is simpler to tack together than several other IAM solutions in the market, thus additional configuration can be completed without the need for specialist resources. The User interface (UI) is a lot easier to interface for end-users and needs less coaching.
IdentityNow’s Service Integration Module, or SIM integration with ServiceNow, which converts IdentityNow provisioning actions into tickets in ServiceNow.

The following presentation will give the overall idea of ServiceNow service catalog integration with SailPoint IdentityNow and explanation of the use case,

The following is the demonstration and walk through the IdentityNow integration with Servicenow and showcases the integration use case,

Oracle E-Business Suite Integration with SailPoint IdentityNow

Oracle‘s E-Business Suite (EBS) is the most comprehensive collection of business applications to enable management and optimization of critical business processes. EBS includes applications for enterprise resource planning (ERP), human resources management (HRMS), customer relationship management (CRM), financials and supply chain management (SCM) among others.

SailPoint IdentityNow provides a complete solution to manage Oracle E-Business accounts data, passwords, and access with it’s connector. The user management and the assignment of roles and responsibilities can be simplified and streamlined using IdentityNow. This integration also facilitates implementation of Segregation of Duties (SoD) policies in real-time, enabling role based access and performing user access reviews.

In this presentation, we will overview of Oracle EBS and its integration with IdentityNow for user access management including the pre-requisites and the connector APIs.

The following demonstration includes the basic integration process along with role based access control for Oracle EBS.

Comprehensive Overview of Sailpoint’s IdentityNow

SailPoint has the solution to meet the needs of identity governance that exist in today’s business environments. The solution is available for businesses to easily consume because it’s in the cloud this solution which is IdentityNow. With many features such as User Password Management, Access Certification, Access Requests, Provisioning, Multi-factor authentication, Strong Authentication and Analytics. IdentityNow is a leader in the market for a perfect IAM solution for organizations taking the next step into cloud computing.

The product is simpler to tack together than several other IAM solutions in the market, thus additional configuration can be completed without the need for specialist resources. The User interface (UI) is a lot of easier to interface for end-users and needs less coaching.

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Governing G Suite using SailPoint Identity IQ

Identity IQ – G Suite Integration

Office productivity suites comprise the essential set of tools required for an employee’s day to day work. They offer core services to users like email, calendars, shared storage and other tools to create and consume the information. New generation productivity suites understand today’s business needs and are designed to be omnipresent and highly collaborative.

G Suite is Google’s cloud based productivity suite. Being a cloud based solution, it is omnipresent and can be accessed all possible devices. Also, it is highly collaborative in nature. Google’s most popular services like Google mail, calendar, drive, docs, sheets, hangouts are bundled into G Suite. G Suite has been received greatly by organizations of all the sizes and has recorded 5 million organizations by end of 2018. G Suite has quickly climbed up the ladder to become a leader in Gartner’s magic quadrant for 2 years consecutively.

Governing such core cloud based services containing sensitive information is of great importance.

In the following presentation, we provide a detailed overview of G Suite integration with Identity IQ.

G Suite – Identity IQ Integration

In the following video, we provide a detailed demo of this integration.

A detailed demo of G Suite governance with IDENTITY NOW is coming shortly.