Ticketing systems form an excessive part of any enterprise’s IT infrastructure. An IT ticketing software, also known as an IT ticketing system, is a software program that enables organizations to resolve their internal IT support queries by managing and streamlining the process of issue resolution. ServiceNow is a global leader in cloud-based ticketing systems and has been playing a visionary role in ITSM and ITOM.
IdentityNow is a leader in the market for a perfect IAM solution for organizations taking the next step into cloud computing. The product is simpler to tack together than several other IAM solutions in the market, thus additional configuration can be completed without the need for specialist resources. The User interface (UI) is a lot easier to interface for end-users and needs less coaching. IdentityNow’s Service Integration Module, or SIM integration with ServiceNow, which converts IdentityNow provisioning actions into tickets in ServiceNow.
The following presentation will give the overall idea of ServiceNow service catalog integration with SailPoint IdentityNow and explanation of the use case,
The following is the demonstration and walk through the IdentityNow integration with Servicenow and showcases the integration use case,