Ticketing systems form an excessive part of any enterprise’s IT infrastructure. An IT ticketing software, also known as an IT ticketing system, is a software program that enables organizations to resolve their internal IT support queries by managing and streamlining the process of issue resolution. ServiceNow is a global leader in cloud-based ticketing systems and has been playing a visionary role in ITSM and ITOM.
IdentityNow is a leader in the market for a perfect IAM solution for organizations taking the next step into cloud computing. The product is simpler to tack together than several other IAM solutions in the market, thus additional configuration can be completed without the need for specialist resources. The User interface (UI) is a lot easier to interface for end-users and needs less coaching. IdentityNow’s Service Integration Module, or SIM integration with ServiceNow, which converts IdentityNow provisioning actions into tickets in ServiceNow.
The following presentation will give the overall idea of ServiceNow service catalog integration with SailPoint IdentityNow and explanation of the use case,
The following is the demonstration and walk through the IdentityNow integration with Servicenow and showcases the integration use case,
Oracle‘s E-Business Suite (EBS) is the most comprehensive collection of business applications to enable management and optimization of critical business processes. EBS includes applications for enterprise resource planning (ERP), human resources management (HRMS), customer relationship management (CRM), financials and supply chain management (SCM) among others.
SailPointIdentityNow provides a complete solution to manage Oracle E-Business accounts data, passwords, and access with it’s connector. The user management and the assignment of roles and responsibilities can be simplified and streamlined using IdentityNow. This integration also facilitates implementation of Segregation of Duties (SoD) policies in real-time, enabling role based access and performing user access reviews.
In this presentation, we will overview of Oracle EBS and its integration with IdentityNow for user access management including the pre-requisites and the connector APIs.
The following demonstration includes the basic integration process along with role based access control for Oracle EBS.
SailPoint has the solution to meet the needs of identity governance that exist in today’s business environments. The solution is available for businesses to easily consume because it’s in the cloud this solution which is IdentityNow. With many features such as User Password Management, Access Certification, Access Requests, Provisioning, Multi-factor authentication, Strong Authentication and Analytics. IdentityNow is a leader in the market for a perfect IAM solution for organizations taking the next step into cloud computing.
The product is simpler to tack together than several other IAM solutions in the market, thus additional configuration can be completed without the need for specialist resources. The User interface (UI) is a lot of easier to interface for end-users and needs less coaching.
Pass-Through Authentication, the user logs in to the IdentityIQ application through the normal IdentityIQ login page but the system validates the user’s credentials against an external source, “passing” the ID and password “through” to the authorizing system instead of consulting IdentityIQ’s internal records.
What is Global-Catalog server ?
The global catalog contains a partial replica of every naming context in the directory like, the schema and configuration naming contexts But, with only a small number of their attributes.
Introduced with IdentityIQ 7.1, the plugin framework provides the infrastructure and tools to enable developers to extend the Open Identity Platform to meet a variety of specialized use cases that one might encounter in a non-standard deployment.
SailPointIdentityIQ 7.1 Plugin Framework provides a dynamic, plugin-specific class loader. It also introduces a simple, supportable, and upgrade-able user experience. The dynamic class loader provides protection for the base classes from modification, and allows for additional security and upgrade-ability.
Nowadays, almost every website requires some form of authentication to access its features and content. With the number of websites and services rising, a centralized login system has become a necessity. Single sign-on (SSO) is an authentication process that allows a user to access multiple applications with one set of login credentials. PingIdentity’s PingFederate allows the SSO for the enterprises which have the multiple applications and API’s to protect.
PingFederate is the leading enterprise federation server for user authentication and standards-based single sign-on (SSO) for employee, partner and customer identity types.
Usually this kind of refresh is performed through UI from the debug pages in IdentityIQ. Following are the steps to follow for refreshing log4j configurations through UI.
log4j configurations whenever there are any changes have to refreshed across all the servers present in the environment. However, when a load balancer is configured, we might not have control to access individual servers through UI, thus making the refresh of log4j configurations through UI on each server.
Possible solutions:
There are 3 possible solutions for this problem.
Temporarily re-directing load-balancer traffic to only one server and refresh the configurations on the same through debug pages. This process has to be repeated across all the servers.
Identity attributes in SailPoint IdentityIQ are central to any implementation. They usually comprise a lot of information useful for a user’s functioning in the enterprise.
Purpose: The blog speaks about a rare way of configuring the identity attributes in SailPoint which would lead to a few challenges.
Requirements Context: By nature, a few identity attributes need to point to another identity. 2 such use-cases would be:
Any identity attribute in IdentityIQ can be configured as either searchable or non-searchable attribute. A searchable attribute has a dedicated database column for itself. In case of attributes like manager, we would ideally need a lot of filtering capability on the attributes and this makes a perfect case for being searchable attribute. A few use-cases where having manager as searchable attributes would help are.
However, usage of assistant attribute is not quite similar. Not a lot of searching/filtering would happen in a typical IAM implementation based on assistant attribute. It would be preferable to have this attribute as a non-searchable attribute.
Implementation:
As part of the implementation, an extended attribute is configured in the Identity Configuration for assistant attribute as follows.
Assistant identity attribute configuration
The following configuration details are to be observed.
Challenge faced: A specific challenge is faced when this type of configuration is used with identity attributes.
Scenario: There will be certain situations where the assistant attribute in Active Directory points to itself. For example, John.Doe’s assistant would be John.Doe himself. This configuration has lead to failure of a lot of operations/tasks due to a SailPoint behavior described below.
Possible Solutions: Above problem can be solved in 2 ways.
Adding checks to avoid self-references. Logic to populate such type of identity attribute shall include a check to avoid self-referencing of non-searchable identity attributes.
Using Searchable attributes. Avoiding the use of non-searchable attributes for identity attributes of type identity.
Rule is an XML object with fully programmable java-based implementation hooks (Bean Shell). Rules can capture pieces of business-logic.SailPointIdentityIQ is very much Rule-Driven, and thus very flexible.
Rules can reference other Rules! Helpful with creating Rule Libraries.
Rule Libraries are collections of methods that have been grouped together and stored in IdentityIQ as a Rule object. They contain a set of related but unconnected methods that can be invoked directly by workflow steps or other rules.
