Tag: IdentityNow

Oracle Fusion Integration with SailPoint IdentityIQ

Posted on by sameer mohammed in Cyber Security, Identity Governance, Oracle, Sailpoint, Technology

About Oracle Fusion: Oracle Fusion Cloud HCM is a complete cloud solution that connects every human resource process and every person across the enterprise.

Benefits of Oracle Fusion:

  • Oracle HCM cloud enables HR leaders by delivering an end-to-end solution to manage every stage of the employee lifecycle.
  • Human capital management transforms the traditional administrative functions of human resource departments – recruiting, training, payroll, compensation, and performance management into opportunities to drive engagement, productivity, and business value.
  • It also offers Data Efficiency by preserving history of changes made to the attributes of some objects. As a Professional user, you can retrieve and edit past and future versions of an object.
  • Many HCM objects, including person names, assignments, benefits-plans, grades, jobs, locations, payrolls, and positions are date-effective. Date-effective objects include one or more physical records. Each record has effective start and end dates. One record is current and available to transactions. Others are past or take effect in the future. Together, these records constitute the logical record or object instance.

Integration with SailPoint IdentityIQ

Here, Oracle Fusion application is integrated with SailPoint using Webservices connector. Let us have a quick overview of basic configuration parameters of SailPoint IdentityIQ Webservices Connector

Webservices connector application configuration
  • Base URL: The base URL is used to connect to the web service managed system.
  • Authentication Method: Authentication methods that is supported are: OAuth2, API Token, Basic Authentication and No/Custom Authentication
  • Schema Attribute for Account Enable status: Attribute name and value required to be provided to check the Enable status. For example: status=Active
  • Username: Username of the resource owner
  • Password: Password of the resource owner
  • Grant Type: We can select the type of Grant from below: Refresh Token, JWT, Client Credentials, Password and SAML Bearer Assertion
  • Client Id: (Optional for JWT and SAML Bearer Assertion) Client Id for OAuth2 authentication.
  • Client Secret: (Optional for JWT and SAML Bearer Assertion) Client Secret for OAuth2 authentication.
  • Token URL: URL for generating access token.

Basically, connecting SailPoint to your Web Services allows you to configure any web service supported managed system which can read and write on the managed system using the respective managed system’s Web Services. Web Services supports JSON and XML for read and write.

Oracle Fusion Integration with SailPoint IdentityIQ

Now, let us have a look at the Oracle Fusion REST APIs used in the Integration process. Below is the list of APIs used for integrating Oracle Fusion to SailPoint:

  • Get all Workers API: This fetches all the worker records as of the specified date. Worker types include employee, contingent worker, and pending worker. By default, the current date is retained.
  • Get all User Accounts API: This fetches all the userAccounts. We may need to manage user accounts for the workers to assign or revoke Fusion Roles
  • Get all Roles API: This is used the get the roles assigned to the user accounts.
  • Create Employee API: This is used to create an Employee record in Oracle Fusion.
  • Update Employee API: This is used to update an Employee record in Oracle Fusion.
  • Terminate Worker API: This is used to Disable a Worker record in Oracle Fusion.
  • Role Revoke API: This is used to revoke an assigned role.
  • Rehire Employee API: This is used to Enable an Employee record in Oracle Fusion.

And here, we will be using Basic Authentication in the Integration Process where we have used Username and Password of the resource owner to from connection between Oracle Fusion and SailPoint IdentityIQ

Prerequisites for integrating Oracle Fusion with SailPoint

  1. Oracle Fusion REST APIs
  2. Oracle Fusion instance
  3. Base URL of the Oracle Fusion instance
  4. As we are using Basic Authentication, we need username and password for the APIs

Now, let us discuss the use cases involved in the integration process.

Use Cases

1. Joiner/Create account Process

Joiner Process starts with the creation of account in Truth Source application. Then that account will be brought to SailPoint through a scheduled aggregation task.

Joiner/Create Account Process

Then through a Scheduled Refresh Identity Cube task and using a configured Business Role and Assignment Rule, two conditions are checked.

  1. Identity or Account in Truth Source is Active
  2. Business Unit is XXXX

If these two conditions are satisfied. Then the account creation process for Oracle Fusion application gets triggered. As part of the Joiner or Account creation process, Basic access will be provisioned to the newly created account from the Fusion end automatically.

2. Leaver/Disable Account Process:

Leaver process starts when the Last working day attribute of account is populated in Truth Source application.

Leaver/Disable Account Process

Then that Last working day for that account will be updated in SailPoint through a scheduled aggregation task. Then through a Scheduled Refresh Identity Cube task, it is checked that if that Last working day is equal to Today’s date. In other words, it is checked that if the Last working day has reached.

If the Last working day has reached, then the account disable process for Oracle Fusion application gets triggered.

As part of the Termination process, all the Roles which that account has, will be de-provisioned.

3. Rehire/Enable Account Process:

Rehire Process starts by enabling the account in Truth Source application. Then that is updated in SailPoint through a scheduled aggregation task.

Rehire/Enable Account Process

Then through a Scheduled Refresh Identity Cube task, the account enable process for Oracle Fusion application gets triggered.

As part of the Rehire/Enable account process, another new Assignment is created for that account with AssignmentName and AssignmentNumber appended with “R”. And Basic access will be assigned to that enabled account as we saw in the create account use case.

Advantages of Integrating Oracle Fusion with Sailpoint IdentityIQ:

  1. In this integration, we have automated the creation of account in Oracle Fusion. Whereas before the integration, Oracle Fusion team had to create an account in Oracle Fusion manually for the new Joiners
  2. In this integration, we have also automated the Disabling and Role Revoke operations. Actually, when the Last Working Date of the user has reached, then the Oracle Fusion account of this leaver will be disabled and Oracle Fusion Roles assigned to this leaver will Revoked, by Sailpoint. Whereas, before the integration, Oracle Fusion team had to disable the account and Revoked Roles in Oracle Fusion manually for the leavers.
  3. In this Integration, we have also automated the update operation as well. From Sailpoint, we are updating the attributes such as LegalEmployerName, Department, Job, Grade, FirstName, LastName, DisplayName, etc. Whereas, before the integration, Oracle Fusion team had to handle these updates manually which will be a tedious task to do.
  4. We have also automated the Rehire Process. When a user got rehired, then for that user, Oracle Fusion account will be enabled and a new work relationship will be created from Sailpoint.

When a user got Rehired, only the Basic access will be given, not the access that user had before Leaver process for that user initiated.
The detailed discussion of Oracle Fusion introduction, Oracle Fusion TEST APIs, use cases and integration approach is discussed in the following video:

Now, let us a have a demo on integration of Oracle Fusion with SailPoint IdentityIQ in the following video:

Genie Integration with SailPoint IdentityIQ

Posted on by sameer mohammed in Identity Governance, Sailpoint

Before going through the Integration of Genie with SailPoint IdentityIQ, let us understand what a ticket and a ticketing system is.

What is a ticket?

A Ticket is a special record that represents an incident, request or event that requires action from the IT department. It contains the necessary details of the incident, request or event.

A ticketing system is a software platform designed to manage and track customer support requests. It streamlines the process of resolving customer issues, making it easier for businesses to provide fast and effective support.

Benefits of embracing a ticketing system in your organization:

  • Control High Volume of Requests from a Centralized Place – Organizations can track and manage inbound support requests with the help of a good ticketing system. The solution can be used by executives to manage support cases more efficiently while still attending to all client issues.
  • Combine interactions into one thread – Your team can use ticketing system to combine customer-related conversations into a single thread when offering customer care to clients via a variety of channels.
  • Process automation and workload management – Ticketing systems provide several potentials for automation. As an illustration, the software gathers assistance requests from several sources before automating the creation of tickets. Regardless of the help channel clients select, tickets are automatically created whenever they submit requests.
  • Adequate team collaboration – Ticketing systems provide a platform to the customer service representatives to collaborate among themselves in assigning tickets to senior associates in terms of P0 escalations.

About Genie:

Genie is a ticketing tool, in which there are different types of tickets such as Work Order tickets, Incident tickets, etc. SailPoint handles creation of below tickets in Genie from SailPoint.

  1. Onboarding ticket
  2. Exit or Off-boarding ticket
    • Provision failure ticket

    Among the above tickets, Onboarding and Off-boarding tickets are Work Order tickets and Provision failure ticket is an Incident ticket.

    Integration with SailPoint IdentityIQ:

    Genie is integrated with SailPoint using REST APIs.

    Below is the high-level architecture of Genie – SailPoint Integration

    High level architecture

    Now, let us have a look at the APIs used in the Integration process. Below is the list of APIs used for creating tickets and getting specific ticket details:

    1. Generate Authentication key: We are using this API to generate an Authentication key. Here, the generated Authentication key expires for every few minutes.
    2. Creating Work Order ticket: We are using this API to create a Work Order ticket in Genie.
    3. Get specific Work Order ticket: We are using this API to Get a specific Work Order ticket details. In other words, it is used to Retrieve the Work Order ID of the submitted request.
    4. Creating Incident ticket: We are using this API to create a Work Order ticket in Genie.
    5. Get specific Incident ticket: We are using this API to Get a specific Incident ticket details. In other words, it is used to Retrieve the Incident number of the submitted request.

    Prerequisites for integrating Genie with SailPoint:

    Following are the prerequisites that are essential for integration of Genie with SailPoint IdentityIQ

    1. Genie API details for creating tickets
    2. Base URL and Authentication details of the APIs
    3. Access to Genie Test Instance
    4. Database table to store the ticket details
    5. Connection details of the Database

    Now, let us discuss the use cases involved in the integration process.

    Use Cases

    1. Onboarding Ticket Creation:

    An Onboarding Work order ticket will be created in Genie from SailPoint when a new joiner joins the organization and his/her account is created in Truth Source and Active Directory applications.

    The ticket contains details of the New Joiner such as Start Date, First Name, Last Name, Employee ID, Employment Type, AD ID, Domain ID, Contact Information, etc.

    Onboarding ticket creation process

    Success case:

    Once the ticket gets created in Genie successfully, the details of the created ticket such as    Work Order ID, Creation Date, Request ID and ticket summary will be added to the database table.

    Failure case:

    If the ticket creation fails for some reason, then an Email notification containing the New Joiner’s details, will be triggered to the respective stakeholders.

    1. Exit or Off-boarding Ticket Creation

    An Exit or Off-boarding Work order ticket will be created in Genie when HR assigns the Last working date of the user in Truth source and that Last working date is 7 days away from today’s date.

    The ticket contains details of the End dated user such as Last Working Date, First Name, Last Name, Employee ID, Employment Type, AD ID, Domain ID, Contact Information, etc.

    Exit ticket creation process

    Success case:
    Once the ticket gets created in Genie successfully, the details of the created ticket such as Work Order ID, Creation Date, Request ID and ticket summary will be added to the database table.
     
    Failure case:
    If the ticket creation fails for some reason, then an Email notification with the End Dated user’s details, will be triggered to the respective stakeholders specifying.

    1. Provisioning Failure (Incident Ticket)

    A Provisioning Failure (Incident) ticket per application will be created if the provisioning operations failed in SailPoint in last 24 hours. In this use case, applications under consideration are Active Directory, G-Suite and OpenLDAP and operations under consideration are Create, Enable, Disable and Delete.

    For example, if the Disable operation failed in Active Directory for an account, then a ticket (which will be of Incident type) will be created in Genie containing the details such as Type of operation failed and Display Name, Employee ID, email, sAMAccountName, userPrincipalName, distinguishedName, etc details of the account.

    Provisioning Failure ticket creation process

    Success case:

    Once the ticket gets created in Genie successfully, the details of the created ticket such as Incident Number, Creation Date, Request ID and ticket summary will be added to the database table.

    Failure case:

    If the ticket creation fails for some reason, then an Email notification will be triggered to the respective stakeholders specifying Type of operation failed, Application name in which Provisioning failed and Display Name, Employee ID, email, etc. details of the account.

    Now, let us understand the advantages of integrating a ticketing system with SailPoint IdentityIQ when compared with a traditional ITSM.

    Advantages of Integrating Genie with SailPoint IdentityIQ:

    1. In this integration, we have automated the creation of onboarding tickets for New Joiners. Whereas in traditional ITSM’s, the ticket should be created manually by the end user.
    2. While creating tickets in Genie, SailPoint uses the data coming from Truth Source which will be updated by the HR team. Whereas in traditional ITSM’s, there is every chance that end user does not give the mandatory details required by IT team to perform necessary action on that ticket or the end user mistakenly may also enter incorrect details. So, IT team might need to contact the HR team or the end user, which is a time-consuming process.
    3. In this integration, we will be using the details of the user as per the Truth Source application while creating the ticket. So, the IT team may not wait for the communication from the concerned team.
    4. Whereas in traditional ITSM’s, when the ticket is created, the IT team should get certain required details from the concerned team manually. The Exit ticket will be created automatically when the end-dated user is one week away from the Last Working date, which gives the IT team ample amount of time to take necessary actions such as collection of assets and disabling of access.
    5. In this integration, we are storing the ticket details such as Work Order ID, Incident Number, Creation Date, Request ID and Summary in the database table for all the tickets created from SailPoint. So, we can use this table’s data for auditing purposes which ensures centralized governance.
    6. The Incident tickets are created every day (one ticket per application) from SailPoint in Genie for applications such as Active Directory, G-Suite and OpenLDAP and for operations such as Create, Enable, Disable and Delete, if the provisioning fails in these applications. The point to be noted here is, if in an application, no provisioning operations failed for that day, then no ticket will be created for that application for the particular day. But, there is every chance that, one ticket per application will be created where each ticket contains the information of all the accounts for which Provisioning failed. Using SailPoint, this is one of the critical advantages of integrating genie with SailPoint IIQ. Whereas in traditional ITSM’s, this needs to be done manually, which will be a tedious task to do.

    The detailed discussion of APIs, use cases and integration approach is discussed in the following video:

    Now, let us a have a demo on integration of Genie with SailPoint IdentityIQ in the following video:

    SAP SuccessFactors Integration with SailPoint IdentityNow

    Posted on by Suraj Bharat Gorle in Technology

    SAP SuccessFactors integration with SailPoint IdentityNow.

    SuccessFactors is an SAP product suite to provide cloud-based solution to manage business alignment, people performance, recruitment, and employee central and learning activities for all sizes of organizations.

    SAP SuccessFactors is cloud based HCM solution and is designed on Software as a Service (SaaS) cloud model. Software as a Service is also known as On-demand software solution where software is licensed on a subscription basis and is centrally hosted.

    SaaS has become a common delivery model for many business applications, including office and messaging software, payroll processing software, DBMS software, management software, CAD software, development software, gamification, virtualization, accounting, collaboration, customer relationship management (CRM), management information systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition management and other software and infrastructure services.

    • In SaaS, software and application data is hosted on a remote cloud and can be accessed on demand from any location using secured login credentials.
    • SaaS software is multitenant that allows many instances of the software to be accessed and are on the same application version.
    • Users have an option to select features and functionality to use in the standard solution and in the regular releases that are introduced by the vendor.
    • SaaS Solution is based on multitenant architecture where a single configuration is applied for all the tenants or customers. To provide scalability, you install application on multiple machines.

    IdentityNow SAP SuccessFactors connector supports Account Management for loading accounts, delta aggregation and Provisioning.

    SAP SuccessFactors integration with SailPoint IdentityNow Blog

    Pre-requisite

    At-least Virtual Appliance need to be configured in order to have communication between IdentityNow cloud and SAP source however SailPoint recommends to have 2 virtual appliances in cluster.

    Permissions required :

    •Test connection : To test the connectivity from IDN cloud to SAP SuccessFactors source.

    •Account Aggregation : To aggregate account details to IDN cloud.

    •To perform connection tasks, must have the following permissions:

    a. SFAPI User Login

    b. Employee Central HRIS SOAP API

    •For example, The Success Factor source aggregates the employee data from the SuccessFactors managed system based on the Picklist configuration which is a configurable set of options or selection lists used to populate a data input field with one of a number of predefined values in the Success Factors that can be obtained.

    Next for aggregation we required the following permission:

    • Manage User : Employee Export
    • Metadata Framework : Admin access to MDF OData API
    • Manage System Properties : Picklist Management and Picklists Mappings Setup
    • Employee Central API : Employee Central Foundation OData API (read-only), Employee Central HRIS OData API (read-only), Manage Role-Based Permission Access

    Let us see prerequisites for SAP SF integration.

    •For configuring the base URL for IdentityNow tenant we need to configure data center wise.

    •The base url will vary from datacentre to datacentre.

    •In the blog we have provided the link for SuccessFactors API URLs for different Datacenters.

    https://userapps.support.sap.com/sap/support/knowledge/E/2215682

    SAP SuccessFactors integration with SailPoint IdentityNow Demo

    Event Triggers

    Posted on by Abhinov Dhonthula in Identity Governance, Sailpoint, Technology

    Event triggers is an extensibility feature recently released by sailpoint which enables us to integrate identitynow with third party applications. Event triggers follows an event based architecture towards integration.

    IdentityNow has many even triggers which capture the events internal to IdentityNow. This can be related to various IdentityNow internal processes like aggregation, provisioning, access request etc.

    In response or action to an event, Event triggers have a capability to communicate with external applications. This response can happen via webhooks or AWS event bridge.

    If webhook is configured as an action for the event trigger, respective HTTP APIs will be called.

    If an AWS event bridge is configured for the event trigger, an event can be setup to be captured on an AWS event bridge.

    Types of Event Triggers

    REQUEST_RESPONSE

    This type of trigger is used to give the custom application an ability to answer back to a trigger event sent by the trigger service. This integration is bi-directional. A response from the custom application is required for a trigger invocation to be considered complete and successful.

    FIRE_AND_FORGET

    This type of trigger is used to notify the custom application of a particular occurrence of an event. This integration is uni-directional. Trigger invocation is successful the moment the trigger service notifies the external application, and it does not require a response from the custom application.

    IdentityNow has a set of event triggers that you can configure to connect to web hooks in third-party systems.

    Available Event Triggers

    In below presentation we will be viewing the concept of event triggers in brief.

    Use Case:

    Let us see a real time use case for this.

    Below is the workflow representation.

    In below video we will be demonstrating the real time implementation of event triggers.

    References:

    https://developer.sailpoint.com/triggers/getting_started.html

    Segments Image

    SailPoint IdentityNow : Segments Feature

    Posted on by Arshad Moghul in Identity Governance, Sailpoint, Technology

    Introduction

    Access requests is a feature in SailPoint IdentityNow using which the users gain ability to make a manual request for access that they need.

    Segments feature released by SailPoint IdentityNow is  promoting zero trust in the enterprises. Using this feature, request center items will be made available to the users only on a “Need to know” basis.

    For example, a user from IT department is able to see Jira, Bitbucket, Administrative / Privileged access across applications like Active Directory, ServiceNow and various other applications in the request center. For a user from Marketing department, the above access is not relevant and with segments, we are abstracting those items. The relevant access for marketing users would be Salesforce CRM and the same will be visible for the users.

    In the presentation below, we will be discussing about segments feature in detail :

    In the below video, we will provide a practical demonstration on how to configure segments, how it affects the end user perspective using a practical use-case :

    Advantages

    1. Limit end user visibility for applicable access
      • Only the access that is applicable for a subset of identities and relevant for them is displayed using segments. This helps in avoiding the confusion in finding the right role/access profile while making an access request.
    2. Reduce incorrect access requests
      • End users shall not make any incorrect access requests because the only access items that they’ll see in the request center are already fine tuned and configured according to the organizational requirement.  
    3. Limit accidental provisioning
      • If presented with a lot of access items, users might request for something that they don’t need. This can be avoided by creating and assigning users to their respective segments based on certain criteria.
    4. Reduce cost of software licensing
      • Due to accidental access provisioning, users might be consuming additional licenses for access that they do not need which is a major costing risk. This can be avoided by configuring segments.

    References

    TopicURL
    Segments Documentationhttps://documentation.sailpoint.com/saas/help/requests/segments.html?h=segmen
    Segments REST API referencehttps://developer.sailpoint.com/apis/beta/#tag/Segments

    SailPoint IdentityNow: Connector Rule API’s

    Posted on by Yathish Ponnana in Identity Governance, Sailpoint, Technology

    Extensibility of services using vast API collections is sign of a true SaaS solution. SailPoint IdentityNow has recently released few APIs which allow us to upload our own connector rules required for app integrations.

    Rule

    In IdentityNow, Rules are the configurations which are used to provide additional flexibility where needed. Rules are basically developed using a scripting language called Bean Shell, it is a lightweight scripting language whose syntax is similar to Java.

    Based on Execution type rules are divided into two types:

    Cloud ExecutionConnector Execution
    1)The Rules which are executed in the IDN tenant cloud are called Cloud Execution Rules.
    		1)The Rules which are executed on virtual Appliance (on premise) are called Connector Execution Rules.
    2)There will be a review process for cloud rules to ensure any submitted Cloud Rules meet SailPoint requirements and doesn’t contain code that could harm the system and the only way to upload the rule is through SailPoint.2)Connector Rules are usually extension of the connector itself. These rules are mainly used to implement pre-processing of data and post-processing of data and to manipulate, merge or otherwise transform the incoming data as it’s being read

    Rule Deployment Process

    As-Is Process

    In As-Is Process for deploying Connector Rules on the tenant developer should follow the below steps:

    1. Rule needs to be developed as per the requirements.
    2. Developed rule shall be submitted to SailPoint Expert services for review.
    3. Post review, rule will be uploaded on to the tenant.
    4. In case of any changes required the rule shall be resubmitted to the SailPoint Expert Services.

    To-Be Process

    In To-Be process the rule can directly be deployed to the IDN tenant using APIs. In case of any changes required/delete the developer can directly use these APIs and make required changes instead of going through tedious process like earlier.

    Advantages and Limitations

    Advantages

    1. Easy to Deploy – They are Easy to deploy on to the tenant compared to the entire previous process
    2. Faster deployment of rules – Rules will be deployed on the tenant instantly using APIs where old process used to take a minimum of 24hrs
    3. Low Cost from SailPoint Expert Services – Compare to previous methodology, deploying connector rules using APIs has minimal involvement from Expert Services.
    4. Rework is Faster – In case of any changes rather than repeating the entire process, rework is quicker using these APIs.
    5. Faster Integrations – Using APIs, the overall application integrations are faster.

    Limitations

    The only limitations for these APIs are that these APIs support only connector rule types, but not for the cloud rules as of now.

    Connector Rule Rest API Operations

    SailPoint Provides us with six APIs to perform connector rule operations mentioned below:

    GET, LIST, CREATE, UPDATE, DELETE, VALIDATE are the APIs that are currently used for connector rule operations. A token with ORG_ADMIN authority is required to perform any operation.

    Detailed documentation on connector rules APIs can be found here:

    https://developer.sailpoint.com/apis/beta/#tag/Connector-Rule-Management

    In the following presentation, I will be providing a detailed overview of Rules and Connector Rule APIs

    In the following video, I will be providing a detailed demo of the Connector Rule APIs and their operations

    SailPoint IdentityNow: Extensibility Feature Integration for Access Requests

    Posted on by Arshad Moghul in Identity Governance, Sailpoint, Technology

    Each progressing year, IT is getting more and more complex. Organizations keep growing and subsequently more and more people come into the organization each with their own needs. These users are then provided with their own levels of access to resources. The problem that arises here is that the growing mess of systems and user access management.

    IdentityNow is an IDaaS (Identity as a Service) based IAM solution, unlike IdentityIQ which is on-premise. IdentityNow also helps people get the access that they need and manage the lifecycle around it. The current blog discusses the extensibility features announced by SailPoint. These features will help make security decisions on the go very effectively.

    In the following presentation, I will be providing a detailed overview of Extensibility Feature Integration with IdentityNow for Access Requests.

    Overview of Extensibility Features :

    Users at an enterprise level are distributed among different geographies of the world. SailPoint’s access request integration with applications such as Microsoft Teams and Slack enable the users to get the access that they need right from the tool that they use the most. SailPoint also ensures that the appropriate governance and compliance controls are enforced while providing ease of access to the users while making access requests.

    Current Access Request Process :

    To briefly understand the current access request process in IdentityNow below is an illustrative diagram:

    Roles in IdentityNow combine provisioning to multiple sources by combining different access profiles. However, for access requests, roles can be marked as “requestable”. By doing this, the roles are then visible in the Request Center tab in IdentityNow. We can have approvals in place for this role such that any user who requests for this role, will by routed through an approval process.

    Applications in IdentityNow have their own XML structure with their own password policies and account creation restrictions. For the approvals, we can define the approval hierarchy in Access Profiles itself. Once the application has been created, it should be marked as ‘visible in request center’ and ‘allow access requests’.

    Users have to login to their IdentityNow tenant with their credentials. They navigate to Request Center tab to see “Applications” and “Roles” where they can make an access request from either of these. Both Roles and Applications facilitate provisioning to the target source using Access Profiles.

    Applications and Integration Overview :

    1. Microsoft Teams

    Microsoft teams is a chat-based collaboration platform from Microsoft. With capabilities such as documents sharing, online meetings, teams and channels, online video calling and screen sharing, messaging and many more extensible features for business communication. It is extremely user friendly and can facilitate a work environment between remote users and large businesses. Below are the benefits from this integration:

    • Ease of making access requests from within the Teams Application.
    • Users can request either for a Role or Application depending on the business needs.
    • This integration ensures seamless user experience for making access requests.

    Below is the process followed post the integration with MS Teams:

    • Users will login to their Teams application using their Office365 account.
    • A SailPoint chatbot is configured which appears in the Applications tab.
    • Connect to your IdentityNow tenant and click on “Create Access Request”.
    • Find and select the Application/Role to request.
    • Select the role for himself or for others.
    • Submit the request.

    2. Slack

    Slack is workspace alternative communication tool just like teams which combines the functionalities for messaging, tools and files. Users can communicate over channels or Direct Messages based on their requirement and it has support for third-party application integrations and add-ins. Although the application is free to use with certain limitations, there is an enterprise level application as well. Below are the benefits from this integration:

    • Ease of making access requests from within the Slack Application.
    • Users can request either for a Role or Application depending on the business need.
    • This integration ensures seamless user experience for making access requests.

    Below is the process followed post the integration with Slack:

    • A user will login to their Slack application using their work email and authenticating from it.
    • A SailPoint chatbot is configured which appears in the Applications tab.
    • Connect to your IdentityNow tenant and click on “Create Access Request” by entering a forward slash in the SailPoint’s chatbot.
    • Find and select the Application/Role to request.
    • Select the role for himself or for others.
    • Submit the request.

    Access Request : From an API perspective

    • This integration is achieved using REST API’s. REST stands for Representational State Transfer.
    • It is an architectural style for the web services.
    • This architectural style helps in lesser use of bandwidth to make an application more suitable to communicate over the internet.
    • It is often regarded as the language of the internet.
    • The primary methods that the REST APIs communicate are
      • Create – POST
      • Read – GET
      • Update – PUT/PATCH
      • Delete – DELETE
    • SailPoint has developed the REST API’s for IdentityNow. The reference documentation is available at developer.sailpoint.com
    • Please note that the {api-url} below is the org name of your IdentityNow tenant.
    • The primary APIs that are used behind this integration are:
      • List of access request objects: Returns a list of requestable items for an access request.
        • GET – https://{api-url}.api.identitynow.com/v3/requestable-objects
      • Create an access request: Submits an access request to IdentityNow. This will not return any result because the request has been submitted by the system. If there are more than one identity for the access request, the JSON payload will contain a list of id’s for each identity.
        • POST – https://{api-url}.api.sailpoint.com/v3/access-requests
      • Get the access-request status: Returns a list of access request statuses based on the specified query parameters.
        • GET – https://{api-url}.api.identitynow.com/beta/access-request-status

    In the following video, I will be providing a detailed demo of the access request integration with Teams and Slack.

    SailPoint IdentityNow SSO integration with Okta

    Posted on by Chaitanya Malladi in Identity Governance, Okta, Sailpoint, Technology

    Okta is the leading solution for user authentication and single sign-on (SSO) for workforce as well as customer identities. Okta is capable of managing SSO to wide range of applications along with multi-factor authentication, directory integrations and lifecycle management from the cloud.

    SailPoint IdentityNow is a cloud based identity and access management solution which aims to provide identity-as-a-service. IdentityNow enables a complete set of IAM capabilities delivered from the cloud to manage hybrid IT environments that include on-premises and cloud resources. IdentityNow supports SAML based Single Sign On. SAML is an open standard which allows an identity provider (like Okta) to pass on authentication information to a service provider (like IdentityNow).

    In the following demonstration, we take a look at the SAML integration of IdentityNow with Okta for Single Sign-on. We will also go over the Active Directory integration in Okta and how this can be backed by IdentityNow’s lifecycle management.

    SailPoint IdentityNow Ticketing integration with ServiceNow

    Posted on by Mohit Kayla in Technology

    Ticketing systems form an excessive part of any enterprise’s IT infrastructure. An IT ticketing software, also known as an IT ticketing system, is a software program that enables organizations to resolve their internal IT support queries by managing and streamlining the process of issue resolution.
    ServiceNow is a global leader in cloud-based ticketing systems and has been playing a visionary role in ITSM and ITOM.

    IdentityNow is a leader in the market for a perfect IAM solution for organizations taking the next step into cloud computing. The product is simpler to tack together than several other IAM solutions in the market, thus additional configuration can be completed without the need for specialist resources. The User interface (UI) is a lot easier to interface for end-users and needs less coaching.
    IdentityNow’s Service Integration Module, or SIM integration with ServiceNow, which converts IdentityNow provisioning actions into tickets in ServiceNow.

    The following presentation will give the overall idea of ServiceNow service catalog integration with SailPoint IdentityNow and explanation of the use case,

    The following is the demonstration and walk through the IdentityNow integration with Servicenow and showcases the integration use case,

    Oracle E-Business Suite Integration with SailPoint IdentityNow

    Posted on by Chaitanya Malladi in Technology

    Oracle‘s E-Business Suite (EBS) is the most comprehensive collection of business applications to enable management and optimization of critical business processes. EBS includes applications for enterprise resource planning (ERP), human resources management (HRMS), customer relationship management (CRM), financials and supply chain management (SCM) among others.

    SailPoint IdentityNow provides a complete solution to manage Oracle E-Business accounts data, passwords, and access with it’s connector. The user management and the assignment of roles and responsibilities can be simplified and streamlined using IdentityNow. This integration also facilitates implementation of Segregation of Duties (SoD) policies in real-time, enabling role based access and performing user access reviews.

    In this presentation, we will overview of Oracle EBS and its integration with IdentityNow for user access management including the pre-requisites and the connector APIs.

    The following demonstration includes the basic integration process along with role based access control for Oracle EBS.