Tag: Integrations

Service Now Queue User Administration via SailPoint Identity IQ

Posted on by Neetika Malhotra in Identity Governance, Sailpoint, Technology

The SailPoint ServiceNow Connector manages ServiceNow accounts, groups, and roles. It supports provisioning and aggregation for ServiceNow accounts and groups.

ServiceNow Connector supports configuration of multiple applications of different ServiceNow versions on same IdentityIQ. ServiceNow Rest API supports Basic and OAuth2 methods of authentication.

Under IT Service Management, Its Queue management and administration is based on roles and services assigned to a user.

SailPoint Service Catalog Integration: The integration between SailPoint and ServiceNow allows users of both systems to easily navigate from ServiceNow into IdentityIQ.

In the following presentation, ServiceNow Queue Administration using Sailpoint IdentityIQ is explained and overview of SailPoint Service Catalog Integration using MID Server.

This following demo is based on ServiceNow Queue User Administration using Sailpoint IdentityIQ with all the approval modes (serial, parallel, serialpoll, parallelpoll and any).

eMail Configuration in Sailpoint IdentityIQ

Posted on by Ganesh Kandekar in Identity Governance, Sailpoint, Technology

eMail communication has revolutionized the way we communicate. A tool/facility introduced for simple communications is now considered more formal and legal. For a long time deep linking, in simple terms, embedding buttons with logic to provide email based decisions has been prevalent.

There is nothing better than sending a direct link to a page where one needs to take an action, in an email. Especially for something which needs urgent attention.

 

Sailpoint’s IdentityIQ provides the functionality to notify users through Emails. We may also have Emails with embedded URL which provides direct access to pages in IdentityIQ.

In the following presentation, a detailed overview of Email Configurations and use of Emails in IdentityIQ is presented.

Following is the demo on Email notifications with URLs embedded in mails, which provides direct access to pages in IdentityIQ.