{"id":912,"date":"2020-03-05T18:42:14","date_gmt":"2020-03-05T13:12:14","guid":{"rendered":"https:\/\/www.enhisecure.com\/isecureblog\/?p=912"},"modified":"2020-03-06T14:08:05","modified_gmt":"2020-03-06T08:38:05","slug":"sailpoint-identitynow-ticketing-integration-with-servicenow","status":"publish","type":"post","link":"https:\/\/www.enhisecure.com\/isecureblog\/2020\/03\/05\/sailpoint-identitynow-ticketing-integration-with-servicenow\/","title":{"rendered":"SailPoint IdentityNow Ticketing integration with ServiceNow"},"content":{"rendered":"\n<p class=\"has-text-align-left\"><a href=\"https:\/\/en.wikipedia.org\/wiki\/Ticket_system\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Ticketing systems (opens in a new tab)\">Ticketing systems<\/a> form an excessive part of any enterprise\u2019s IT infrastructure. An IT ticketing software, also known as an IT ticketing system, is a software program that enables organizations to resolve their internal IT support queries by managing and streamlining the process of issue resolution.<br \/><a href=\"https:\/\/www.servicenow.com\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"ServiceNow (opens in a new tab)\">ServiceNow<\/a> is a global leader in cloud-based ticketing systems and has been playing a visionary role in <a rel=\"noreferrer noopener\" aria-label=\"ITSM (opens in a new tab)\" href=\"https:\/\/en.wikipedia.org\/wiki\/IT_service_management\" target=\"_blank\">ITSM<\/a> and <a rel=\"noreferrer noopener\" aria-label=\"ITOM (opens in a new tab)\" href=\"https:\/\/www.servicenow.com\/products\/it-operations-management.html\" target=\"_blank\">ITOM<\/a>.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.sailpoint.com\/identity-library\/identity-governance-leader-gartner-magic-quadrant\/?elqct=Website&amp;elqchannel=OrganicDirect&amp;elqcta=Menu\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"IdentityNow  (opens in a new tab)\">IdentityNow <\/a>is a leader in the market for a perfect IAM solution for organizations taking the next step into cloud computing. The product is simpler to tack together than several other IAM solutions in the market, thus additional configuration can be completed without the need for specialist resources. The User interface (UI) is a lot easier to interface for end-users and needs less coaching.<br \/> <a href=\"https:\/\/www.sailpoint.com\/identity-library\/identity-governance-leader-gartner-magic-quadrant\/?elqct=Website&amp;elqchannel=OrganicDirect&amp;elqcta=Menu\">IdentityNow&#8217;s<\/a> Service Integration Module, or SIM integration with <a href=\"https:\/\/www.servicenow.com\/\">ServiceNow<\/a>, which converts IdentityNow provisioning actions into tickets in <a href=\"https:\/\/www.servicenow.com\/\">ServiceNow<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"399\" height=\"173\" src=\"https:\/\/www.enhisecure.com\/isecureblog\/wp-content\/uploads\/2020\/03\/Untitled.png\" alt=\"\" class=\"wp-image-914\" srcset=\"https:\/\/www.enhisecure.com\/isecureblog\/wp-content\/uploads\/2020\/03\/Untitled.png 399w, https:\/\/www.enhisecure.com\/isecureblog\/wp-content\/uploads\/2020\/03\/Untitled-300x130.png 300w\" sizes=\"auto, (max-width: 399px) 100vw, 399px\" \/><\/figure><\/div>\n\n\n\n<p>The following presentation will give the overall idea of ServiceNow service catalog integration with SailPoint IdentityNow and explanation of the use case,<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube aligncenter wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"ENH iSecure IdentityNow Ticketing Integration ServiceNow Presentation\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/q1Mhn9Iyfg8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>The following is the demonstration and walk through the IdentityNow integration with Servicenow and showcases the integration use case,<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube aligncenter wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"ENH iSecure IdentityNow Ticketing Integration ServiceNow Demo\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/7kC4Fyesxsc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Ticketing systems form an excessive part of any enterprise\u2019s IT infrastructure. An IT ticketing software, also known as an IT ticketing system, is a software program that enables organizations to resolve their internal IT support queries by managing and streamlining the process of issue resolution.ServiceNow is a global leader in cloud-based ticketing systems and has [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[82,62,13,112,66],"class_list":["post-912","post","type-post","status-publish","format-standard","hentry","category-technology","tag-identity","tag-identity-governance","tag-identity-management","tag-identitynow","tag-service-now"],"_links":{"self":[{"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/posts\/912","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/comments?post=912"}],"version-history":[{"count":12,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/posts\/912\/revisions"}],"predecessor-version":[{"id":924,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/posts\/912\/revisions\/924"}],"wp:attachment":[{"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/media?parent=912"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/categories?post=912"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/tags?post=912"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}