{"id":501,"date":"2017-11-27T14:59:32","date_gmt":"2017-11-27T10:29:32","guid":{"rendered":"http:\/\/www.enhisecure.com\/isecureblog\/?p=501"},"modified":"2019-05-21T13:51:51","modified_gmt":"2019-05-21T09:21:51","slug":"service-now-queue-user-administration-via-sailpoint-identity-iq","status":"publish","type":"post","link":"https:\/\/www.enhisecure.com\/isecureblog\/2017\/11\/27\/service-now-queue-user-administration-via-sailpoint-identity-iq\/","title":{"rendered":"Service Now Queue User Administration via SailPoint Identity IQ"},"content":{"rendered":"<p>The <a href=\"https:\/\/www.sailpoint.com\/\">SailPoint<\/a> <a href=\"https:\/\/www.servicenow.com\/\">ServiceNow<\/a> Connector manages <a href=\"https:\/\/www.servicenow.com\/\">ServiceNow<\/a> accounts, groups, and roles. It supports provisioning and aggregation for ServiceNow accounts and groups.<\/p>\n<p><a href=\"https:\/\/www.servicenow.com\/\">ServiceNow<\/a> Connector supports configuration of multiple applications of different ServiceNow versions on same IdentityIQ.\u00a0ServiceNow <a href=\"https:\/\/en.wikipedia.org\/wiki\/Representational_state_transfer\">Rest<\/a> API supports Basic and <a href=\"https:\/\/oauth.net\/2\/\">OAuth2<\/a> methods of authentication.<\/p>\n<p>Under <a href=\"https:\/\/docs.servicenow.com\/bundle\/istanbul-it-service-management\/page\/product\/it-service-management\/reference\/r_ITServiceManagement.html\">IT Service Management<\/a>, Its Queue management and administration is based on roles and services assigned to a user.<\/p>\n<p><strong>SailPoint Service Catalog Integration:<\/strong> The integration between <a href=\"https:\/\/www.sailpoint.com\/\">SailPoint<\/a> and ServiceNow allows users of both systems to easily navigate from ServiceNow into IdentityIQ.<\/p>\n<p>In the following presentation,\u00a0<a href=\"https:\/\/www.servicenow.com\/\">ServiceNow<\/a>\u00a0Queue Administration using Sailpoint <a href=\"https:\/\/www.sailpoint.com\/identity-management-software-identityiq\/\">IdentityIQ<\/a> is explained and overview of\u00a0SailPoint Service Catalog Integration using <a href=\"https:\/\/docs.servicenow.com\/bundle\/istanbul-it-operations-management\/page\/product\/mid-server\/reference\/r-MIDServer.html\">MID Server<\/a>.<\/p>\n<p><iframe loading=\"lazy\" title=\"ServiceNow Queue User Administration using Sailpoint Identity IQ\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/Z59fugDUH7Y?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>This following demo is based on ServiceNow Queue User Administration using Sailpoint <a href=\"https:\/\/www.sailpoint.com\/identity-management-software-identityiq\/\">IdentityIQ<\/a> with all the approval modes (serial, parallel, serialpoll, parallelpoll and any).<\/p>\n<p><iframe loading=\"lazy\" title=\"ServiceNow Queue User Administration using Sailpoint Identity IQ Demo\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/QE8ML2y7ftI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The SailPoint ServiceNow Connector manages ServiceNow accounts, groups, and roles. It supports provisioning and aggregation for ServiceNow accounts and groups. ServiceNow Connector supports configuration of multiple applications of different ServiceNow versions on same IdentityIQ.\u00a0ServiceNow Rest API supports Basic and OAuth2 methods of authentication. Under IT Service Management, Its Queue management and administration is based on [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,14,16],"tags":[10,29,85,11,66],"class_list":["post-501","post","type-post","status-publish","format-standard","hentry","category-identity-governance","category-sailpoint","category-technology","tag-identity-iq","tag-iiq","tag-integrations","tag-sailpoint","tag-service-now"],"_links":{"self":[{"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/posts\/501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/comments?post=501"}],"version-history":[{"count":10,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/posts\/501\/revisions"}],"predecessor-version":[{"id":512,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/posts\/501\/revisions\/512"}],"wp:attachment":[{"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/media?parent=501"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/categories?post=501"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/tags?post=501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}