{"id":488,"date":"2017-10-26T15:46:23","date_gmt":"2017-10-26T11:16:23","guid":{"rendered":"http:\/\/www.enhisecure.com\/isecureblog\/?p=488"},"modified":"2017-10-26T15:46:23","modified_gmt":"2017-10-26T11:16:23","slug":"soap-error-message-request-authorization-sailpoint-servicenow-service-integration","status":"publish","type":"post","link":"https:\/\/www.enhisecure.com\/isecureblog\/2017\/10\/26\/soap-error-message-request-authorization-sailpoint-servicenow-service-integration\/","title":{"rendered":"SOAP Error : Message request Authorization (SailPoint ServiceNow Service Integration )"},"content":{"rendered":"<p><strong>Environment:<\/strong><\/p>\n<p>Java:\u00a0<a href=\"http:\/\/www.oracle.com\/technetwork\/java\/javase\/8-whats-new-2157071.html\">jdk1.8<\/a><\/p>\n<p><a href=\"https:\/\/www.servicenow.com\/\">ServiceNow<\/a> : <a href=\"https:\/\/docs.servicenow.com\/category\/istanbul\">Istanbul<\/a><\/p>\n<p><a href=\"https:\/\/www.sailpoint.com\/\">SailPoint<\/a> <a href=\"https:\/\/www.sailpoint.com\/identity-management-software-identityiq\/\">IdentityIQ<\/a> version 7.1, 7.2<\/p>\n<p><strong>Problem Statement:\u00a0<\/strong><\/p>\n<p>javax.xml.soap.SOAPException: Message send failed: org.apache.axis2.saaj.SOAPMessageImpl cannot be cast to oracle.j2ee.ws.saaj.soap.MessageImpl===== reqeust ========Authorization:Basic<\/p>\n<p>at oracle.j2ee.ws.saaj.client.p2p.HttpSOAPConnection.post2(HttpSOAPConnection.java:691)<\/p>\n<p>at oracle.j2ee.ws.saaj.client.p2p.HttpSOAPConnection.post2(HttpSOAPConnection.java:691)<\/p>\n<p>at oracle.j2ee.ws.saaj.client.p2p.HttpSOAPConnection$PrivilegedPost.run(HttpSOAPConnection.java:1502)<\/p>\n<p>at java.security.AccessController.doPrivileged(Native Method)<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Solution:<\/strong><\/p>\n<p>In the above error message it is clearly mention that it is an authorization error related with user privileged account.<\/p>\n<p>Ensure that the following pre-requisites to be performed:<\/p>\n<ul>\n<li>Create a <span style=\"text-decoration: underline\">ServiceNow Service Integration Module Administrator<\/span> (ServiceNow user) for integration purpose with SailPoint and assign following roles.<\/li>\n<\/ul>\n<div id=\"attachment_490\" style=\"width: 328px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-490\" class=\"wp-image-490 size-full\" src=\"http:\/\/www.enhisecure.com\/isecureblog\/wp-content\/uploads\/2017\/10\/SailPoint-Administrator-Rule-list.jpg\" alt=\"\" width=\"318\" height=\"371\" srcset=\"https:\/\/www.enhisecure.com\/isecureblog\/wp-content\/uploads\/2017\/10\/SailPoint-Administrator-Rule-list.jpg 318w, https:\/\/www.enhisecure.com\/isecureblog\/wp-content\/uploads\/2017\/10\/SailPoint-Administrator-Rule-list-257x300.jpg 257w\" sizes=\"auto, (max-width: 318px) 100vw, 318px\" \/><p id=\"caption-attachment-490\" class=\"wp-caption-text\"><a href=\"https:\/\/www.sailpoint.com\/\">SailPoint<\/a> Administrator Role List in <a href=\"https:\/\/www.servicenow.com\/\">ServiceNow<\/a><\/p><\/div>\n<p style=\"padding-left: 30px\"><strong><a href=\"https:\/\/docs.servicenow.com\/bundle\/istanbul-servicenow-platform\/page\/administer\/security\/concept\/c_ElevatedPrivilege.html\">Elevate Roles<\/a>\u00a0<\/strong>to security admin in ServiceNow for the user.<\/p>\n<ul>\n<li>Use the same\u00a0Integration Administrator in Application configuration of <a href=\"https:\/\/www.servicenow.com\/\">ServiceNow<\/a> in <a href=\"https:\/\/www.sailpoint.com\/\">SailPoint.<\/a><\/li>\n<li>Use the same Integration Administrator credential in <strong><em>IntegrationConfig :\u00a0ServiceNowServiceIntegrationModule.<\/em><\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Environment: Java:\u00a0jdk1.8 ServiceNow : Istanbul SailPoint IdentityIQ version 7.1, 7.2 Problem Statement:\u00a0 javax.xml.soap.SOAPException: Message send failed: org.apache.axis2.saaj.SOAPMessageImpl cannot be cast to oracle.j2ee.ws.saaj.soap.MessageImpl===== reqeust ========Authorization:Basic at oracle.j2ee.ws.saaj.client.p2p.HttpSOAPConnection.post2(HttpSOAPConnection.java:691) at oracle.j2ee.ws.saaj.client.p2p.HttpSOAPConnection.post2(HttpSOAPConnection.java:691) at oracle.j2ee.ws.saaj.client.p2p.HttpSOAPConnection$PrivilegedPost.run(HttpSOAPConnection.java:1502) at java.security.AccessController.doPrivileged(Native Method) &nbsp; Solution: In the above error message it is clearly mention that it is an authorization error related with user privileged account. [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14,16],"tags":[69,21,11,66],"class_list":["post-488","post","type-post","status-publish","format-standard","hentry","category-sailpoint","category-technology","tag-integrationconfig","tag-roles","tag-sailpoint","tag-service-now"],"_links":{"self":[{"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/posts\/488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/comments?post=488"}],"version-history":[{"count":3,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/posts\/488\/revisions"}],"predecessor-version":[{"id":495,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/posts\/488\/revisions\/495"}],"wp:attachment":[{"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/media?parent=488"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/categories?post=488"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enhisecure.com\/isecureblog\/wp-json\/wp\/v2\/tags?post=488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}